PERAN DIGITAL BRANDING DAN E-WOM DALAM MEMBENTUK KEPUTUSAN PEMBELIAN FASHION ONLINE
Keywords:
Digital Branding, Electronic Word of Mouth (e-WOM), Purchase Decision, Online Fashion.Abstract
This study aims to analyze the influence of digital branding and electronic word of mouth (e-WOM) on online fashion purchase decisions in Indonesia. Using a quantitative associative approach, data were collected from 100 respondents through purposive sampling with criteria of consumers who had been exposed to digital branding activities and online reviews. Data analysis was conducted using multiple linear regression with SPSS software. The results show that, partially, digital branding has a positive and significant effect on purchase decisions (t = 4.247), as does e-WOM (t = 4.817). Simultaneously, both variables have a significant effect on purchase decisions, with an F-value of 118.927. The Adjusted R Square value of 0.741 indicates that 74.1% of the variation in purchase decisions can be explained by digital branding and e-WOM, while the remaining variance is influenced by other factors. These findings emphasize the importance of a consistent brand identity strategy and credible management of consumer reviews in driving transactions in the digital fashion industry.
Downloads
References
Achmad, Gusti Noorlitaria, Fitriansyah, Fitriansyah, Lesmana, Dadang, & Yudaruddin, Rizky. (2023). The Impact of Social Media on Online Shopping Behavior of Gen Z Consumers In Time of Covid-19 Pandemic; The Moderating Role of Celebrity Endorsements. WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS, 21, 266–279. https://doi.org/10.37394/23207.2024.21.24
Allan, Mahmoud Saleh, Ashour, Mohammed L., Ali, Nafez Nimer, & Al Warasneh, Ahmad N. (2022). Factors affecting female online purchase decision. Journal of Governance and Regulation, 11(1, special issue), 351–360. https://doi.org/10.22495/jgrv11i1siart14
Beyari, Hasan, & Garamoun, Hatem. (2024). The Impact of Online Word of Mouth (e-WOM) on End-User Purchasing Intentions: A Study on e-WOM Channels’ Effects on the Saudi Hospitality Market. Sustainability, 16(8), 3163. https://doi.org/10.3390/su16083163
Demyen, Suzana. (2024). The Online Shopping Experience During the Pandemic and After—A Turning Point for Sustainable Fashion Business Management? Journal of Theoretical and Applied Electronic Commerce Research, 19(4), 3632–3658. https://doi.org/10.3390/jtaer19040176
Erkan, Ismail, & Evans, Chris. (2016). The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption. Computers in Human Behavior, 61, 47–55.
Hennig-Thurau, Thorsten, Gwinner, Kevin P., Walsh, Gianfranco, & Gremler, Dwayne D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? Journal of Interactive Marketing, 18(1), 38–52. https://doi.org/10.1002/dir.10073
Jiang, Yaping, Sun, Yanyan, & Tu, Shibo. (2023). ECONOMIC IMPLICATIONS OF EMOTIONAL MARKETING BASED ON CONSUMER LOYALTY OF MOBILE PHONE BRANDS: THE SEQUENTIAL MEDIATING ROLES OF BRAND IDENTITY AND BRAND TRUST. Technological and Economic Development of Economy, 29(4), 1318–1335. https://doi.org/10.3846/tede.2023.19278
Kim, Hesun Erin, Kwon, Joon Hee, & Kim, Jae Jin. (2021). Neural Correlates of Garment Fit and Purchase Intention in the Consumer Decision-Making Process and the Influence of Product Presentation. Frontiers in Neuroscience, 15(e73789). https://doi.org/10.3389/fnins.2021.609004
Kovács, Ildikó, & Keresztes, Éva Réka. (2024). Digital Innovations in E-Commerce: Augmented Reality Applications in Online Fashion Retail—A Qualitative Study among Gen Z Consumers. Informatics, 11(3), 56. https://doi.org/10.3390/informatics11030056
Le, Minh Thi Hong, Thi Thao, Vy Nguyen, Le Huynh Huu, An, Nguyen Tuan, Hung, Nguyen Ngoc Thanh, Ngan, & Thi Hong, Van Nguyen. (2024). Establish Trust With Electronic Word-of-Mouth to Improve Brand Equity. Sage Open, 14(4). https://doi.org/10.1177/21582440241292815
Lim, Weng Marc, Agarwal, Reeti, Mishra, Anubhav, & Mehrotra, Ankit. (2024). The Rise of Fake Reviews: Toward a Marketing-Oriented Framework for Understanding Fake Reviews. Australasian Marketing Journal, 33(2), 178–198. https://doi.org/10.1177/14413582241283505
Liu, Yuying, Liu, Xinxin, Wang, Meng, & Wen, Decheng. (2021). How to Catch Customers’ Attention? A Study on the Effectiveness of Brand Social Media Strategies in Digital Customer Engagement. Frontiers in Psychology, 12(101266). https://doi.org/10.3389/fpsyg.2021.800766
Macias, Washington, Barquet-Arenas, Gabriela, & Yambay-Aucancela, Jazmín. (2024). Brand equity and purchase decision of fast-moving consumer goods. Tec Empresarial, 18(2), 97–114. https://doi.org/10.18845/te.v18i2.7142
Migkos, Stavros P., Giannakopoulos, Nikolaos T., & Sakas, Damianos P. (2025). Impact of Influencer Marketing on Consumer Behavior and Online Shopping Preferences. Journal of Theoretical and Applied Electronic Commerce Research, 20(2), 111. https://doi.org/10.3390/jtaer20020111
Mustofa, Rochman Hadi, Prestianawati, Silvi Asna, Sari, Dhany Efita, Riyanti, Henni, & Setiawan, Ananda. (2024). Celebrity Endorsements and Promotions: Enhancing Young Muslim Online Shoppers’ Satisfaction. Human Behavior and Emerging Technologies, 2024(1). https://doi.org/10.1155/2024/3895680
Rahman, Arifur, Ahmed, Tanvir, Daiyan, Ali Imran, & Al Mamun, Md Abdullah. (2021). Impact of Intermediary and Seller Trust on Consumer Repurchase and E-WOM Intentions. Journal of Electronic Commerce in Organizations, 20(1), 1–19. https://doi.org/10.4018/jeco.292471
Rianto, T., Setiadi, S., & Laila, D. (2025). Media Sosial Instagram dan Content Marketing Keputusan Pembelian Konsumen Toserba Yogya Sukabumi. REUGREUG: Jurnal Bisnis Digital, Akuntansi, Kewirausahaan, Dan Manajemen, 1(2), 71–81. Retrieved from https://journal.abigrizkypublisher.com/index.php/reugreug/article/view/39
Sari, Aida, Ramelan, Mudji Rachmat, Safitri, Dina, & Inas, Nuzul. (2022). Trust Perception and Payment Method on Marketplace in Indonesia (Study on Shopee). WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS, 19, 62–73. https://doi.org/10.37394/23207.2022.19.7
Sobar, A., & Setiadi, S. (2025). User Generated Content dan Daya Tarik Visual dalam Keputusan Pembelian Fashion Lokal TikTok Shop. REUGREUG: Jurnal Bisnis Digital, Akuntansi, Kewirausahaan, dan Manajemen, 1(2), 61-70.
Setiadi, Sandi. (2022). Pengaruh Brand Image d an Celebrity Endorser terhadap Keputusan Pembelian Produk Wardah di Toserba Selamat Cianjur. 8(3), 19–38.
Setiadi, Sandi. (2025). Buku ajar Digital Bisnis.
Setiadi, Sandi, Alhidayatullah, Alhidayatullah, Maulana, Rizky, & Halimatu Sya’diah, Nadia. (2025). The Role of Collaboration and Competitiveness in Improving Business Sustainability. International Student Conference on Business, Education, Economics, Accounting, and Management (ISC-BEAM), 4(2 SE-Articles). Retrieved from https://journal.unj.ac.id/unj/index.php/isc-beam/article/view/61564
Setiadi, Sandi, & Ginanjar, Noornissa Sarah. (2024). MEDIA SOSIAL DAN CITRA DESTINASI UNTUK KEBERLANJUTAN WISATA ALAM KAWASAN HUTAN RESORT SITUGUNUNG. Jurnal Ilmu Manajemen Retail (JIMAT), 2024 Vol. 5, No. 2, Https://Doi.Org/, 5(2).
Setiadi, Sandi, & Maulana, Rizky. (2023). Pengaruh Digital Marketing dan Brand Awareness terhadap Peningkatan. 11(1), 132–145.
Setiadi, Sandi, Maulana, Rizky, & Adah, Eva Fathussya. (2025). Strategi Digital Shopee Meningkatkan Loyalitas Pelanggan Fashion Melalui Kesadaran Merek Sebagai Mediator. 1, 19–41.
Setiadi, Sandi, Maulana, Rizky, & Hidayat, Sarip. (2025). Dampak Pungutan Desa terhadap Aset dan Perekonomian Masyarakat. Jurnal Ilmu Manajemen Retail Universitas Muhammadiyah Sukabumi, 6(2), 160–180. https://doi.org/10.37150/jimat.v6i2.3732
Setiadi, Sandi, Widyastuti, Sri, Zulkifli, & Darmansyah. (2025). Sustainable nature tourism transformation: The strategic role of green tourism in West Java. Edelweiss Applied Science and Technology, 9(3), 1544–1569. https://doi.org/10.55214/25768484.v9i3.5599
Theocharis, Dimitrios, & Tsekouropoulos, Georgios. (2025). Sustainable Consumption and Branding for Gen Z: How Brand Dimensions Influence Consumer Behavior and Adoption of Newly Launched Technological Products. Sustainability, 17(9), 4124. https://doi.org/10.3390/su17094124
Thoo, Ai Chin, Yap, Kai Ying, Hang, See Pheng, & Huam, Hon Tat. (2023). Social Media Interaction, Brand Engagement, Awareness and Image of a Well-known Traditional Chinese Pastry Shop During Covid-19 Pandemic. International Journal of Electronic Commerce Studies, 14(1), 25. https://doi.org/10.7903/ijecs.2125
Uludag, Orhan, Andrlić, Berislav, & Omoruyi, David. (2024). The Role of Green Consumer Brand Engagement in Shaping Brand Loyalty Through Digital Marketing in the Hotel Industry. Sustainability, 16(23), 10410. https://doi.org/10.3390/su162310410
Wahab, Hamza Kaka Abdul, Alam, Faizan, & Lahuerta-Otero, Eva. (2024). Social media stars: how influencers shape consumer’s behavior on Instagram. Spanish Journal of Marketing - ESIC, 29(2), 188–206. https://doi.org/10.1108/sjme-09-2023-0257
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 REUGREUG: Jurnal Bisnis Digital, Akuntansi, Kewirausahaan, dan Manajemen

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.










